Community Connectors – Tailored Assistance Programme training

Training offered for representatives of community groups that provide support for local people struggling with bills or needing extra support. This is a ‘train the trainer’ style session so that delegates can confidently share the advice to other staff and volunteers within their own organisations and support their service users.

The Wessex Water Tailored Assistance programme comprises a wide range of affordability support to help customers who are struggling to pay their bills including flexible payment plans, payment breaks, payments direct from benefits, low income discounts and bill caps.

We are doubling the number of people we can support. Find out what support is available and how to signpost service users to access it.

The session will also cover the scope of our Priority Services Register for customers with health or communication vulnerabilities, who require extra support including assistance during water supply disruptions, help with meter readings, password system to protect against bogus callers and alternative format or language communications.

The nearest long stay (over 2 hours) parking is at Bath Road car park (Wiltshire Council). Parking fees apply. Please be ready to start the session at 10am prompt. We look forward to working with you.