Wessex Water Tailored Assistance Programme training

Training for representatives of community organisations that support local people who are struggling with bills or need extra support.

The training is a ‘train the trainer’ style session so that delegates can confidently share the advice to other staff and volunteers within their own organisations and support their service users.

The Wessex Water Tailored Assistance programme comprises a wide range of affordability support to help customers who are struggling to pay their bills including flexible payment plans, payment breaks, payments direct from benefits, low income discounts and bill caps. We are doubling the number of people we can support. Find out what support is available and how to signpost service users to access it.

The session will also cover the scope of our Priority Services Register for customers with health or communication vulnerabilities, who require extra support including assistance during water supply disruptions, help with meter readings, password system to protect against bogus callers and alternative format or language communications.

At the end of the session, you will be asked to sign up as a partner on our Partner Hub website and quarterly newsletter, so that we can continue to work together and support your organisation.

The Library closes to the public at 1pm, so we will have the space to ourselves.

Please book via:

https://www.eventbrite.co.uk/e/community-connectors-tailored-assistance-programme-training-tickets-715912813497?aff=oddtdtcreator